The #1 change management bestseller

Get the HERO Transformation Playbook, our illustrated step-by-step guide for delivering large-scale change (successfully).

Everything you need to know in one book

Guiding you through the HERO Transformation Framework, the book provides a clear and structured method to help you design and deliver transformations for maximum enterprise value. It includes all of the roles, processes, meetings, governance, and templates you need to lead successful transformations on your own.

✓ Detailed step-by-step and repeatable process

✓ Tools to tailor the design and delivery of your transformation to your business

✓ Mechanisms for front-line delivery teams to hold transformation leadership accountable

✓ Over 100 clear illustrations and diagrams

What do readers say?

This is the book on transformation we’ve been waiting for and the first to provide a blueprint for success.

Kevin Cunnington

Digital Envoy and Transformation Lead for UK Government


The full-colour visualization allows managers to grasp every aspect of the methodology and translate theory into practice immediately.

Sarah Chard

Transformation Advisor to Fortune 500 Companies


This book demystifies the complex art of transformation into digestible bites you can read on the tube or bus – a compelling read!

Jamie Gannaway

Ex-Chief Operating Officer at HSBC Bank 


Why you need the HERO Transformation Playbook

Arif Harbott & Cuan Mulligan

Learning what it really takes to transform an organisation the hard way can take a business backwards or cost a transformation leader their job.

As practitioners, we know all about the pressure you face. So we decided to distil our decades of real world experiences into step-by-step strategies and practices to take the guesswork out of change management.

The book gives structure to the work at the heart of business transformations, providing readers with the tools to make more informed decisions and change organizations for the better.

Written by the best in the business

Meet the authors of the HERO Transformation Playbook

Arif Harbott

Arif is a high-growth CTO and digital leader with a specialism working with organizations undergoing large-scale transformation or disruption.

His experience has spanned multiple industries, where he has managed extensive budgets c.$1bn+, P&L $900m+ and led teams of 1,000+ people.

Cuan Mulligan

Cuan is a digital transformation executive who has led and worked on some of the largest transformation programmes in Europe over the last 15 years. Running his own consultancy, he has worked with organizations such as Paypal, Bwin, McKinsey Digital and Schroders to deliver transformations across a variety of sectors.

What’s inside?

Section 1

Intro to the HERO Framework

  • Introducing the HERO Transformation Framework
  • The Five Dysfunctions of Transformations
  • What is a HERO Transformation?
  • Overview of the HERO Framework
  • HERO Framework Roles

Section 2

Transformation Design

  • Transformation Design Overview
  • Transformation Outcome
  • Enterprise Map
  • Targeted Analysis
  • Transformation Plan
  • Initiation

Section 3

Transformation Delivery

  • Transformation Delivery Overview
  • Blockers Backlog
  • Transformation Accountability Meeting (TAM)
  • Workstream Accountability Meeting (WAM)
  • Transformation Kanban
  • Initiatives
  • Communication Strategy

Try the playbook for yourself

Don't spend another day sleepwalking into a transformation disaster.

Get in touch with us to find out how to deliver a transformation that delivers real value to your organization.